Regular customer care with Zalo Official Account
Increase customer engagement with your brand through Vietnam's most popular messaging platform
CONTENT DISTRIBUTION
Post content to multiple accounts in one place
Manage all your channels in one centralized location
Supports all content types
Post content to Zalo Official Account (Resources section)
MESSAGE & COMMENT MANAGEMENT
Manage all customers in one place
SO9 helps you optimize response time and increase conversion efficiency
Centralized operations
The admin panel allows you to easily manage messages and comments from your channel.
- Receive & Respond to messages
AI agent for automated message responses
Connect ChatGPT API (link) to the Hub conversion system, supporting automated replies based on predefined scripts. You can
- Set up training data for replies
- Set automatic replies based on time
Quick reply templates
Set up quick reply templates to optimize response time for channel operators.
Customer classification
Easily manage conversations and better classify customers using the Conversation Label feature
