Regular customer care with Zalo Official Account

Increase customer engagement with your brand through Vietnam's most popular messaging platform

CONTENT DISTRIBUTION

Post content to multiple accounts in one place

Manage all your channels in one centralized location

Supports all content types

Post content to Zalo Official Account (Resources section)
Post content to multiple accounts in one place

MESSAGE & COMMENT MANAGEMENT

Manage all customers in one place

SO9 helps you optimize response time and increase conversion efficiency

Centralized operations

The admin panel allows you to easily manage messages and comments from your channel.
  • Receive & Respond to messages

AI agent for automated message responses

Connect ChatGPT API (link) to the Hub conversion system, supporting automated replies based on predefined scripts. You can
  • Set up training data for replies
  • Set automatic replies based on time

Quick reply templates

Set up quick reply templates to optimize response time for channel operators.

Customer classification

Easily manage conversations and better classify customers using the Conversation Label feature
Manage all customers in one place